Privacy Policy

1. Information We Collect

When you make a booking or use our services, we collect:

• Name, phone number, and CNIC (for identity verification at check-in)
• Booking details including check-in/check-out dates and room preference
• Payment information (amount paid; we do not store card details)
• In-room order history during your stay

2. How We Use Your Information

• To process and confirm your room booking
• To manage your stay and in-room service requests
• To contact you regarding your reservation via phone or WhatsApp
• To comply with legal obligations (CNIC verification as required by Pakistani law)

3. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Your information is accessed only by our staff members who need it to manage your stay.

4. Data Security

We use industry-standard security measures to protect your data. All data is stored on secured servers with access controls.

5. Data Retention

We retain your booking records for a minimum of 3 years as required by Pakistani hospitality regulations. You may request deletion of non-legally-required data by contacting us.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at chakwalguesthouse@gmail.com or call 0334-7742767.

7. Contact

For privacy-related inquiries, contact Chakwal Grand Guest House at chakwalguesthouse@gmail.com or visit us at Near District Courts, Talagang Road, Chakwal, Punjab, Pakistan.